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Support

Need help with Chain Sentinel? We're here to assist you!

📚 Documentation

Before reaching out, check if your question is answered in our documentation:

💬 Community Support

Telegram Community

Join our active Telegram community for:

  • Quick answers to common questions
  • Tips and tricks from other users
  • Latest updates and announcements
  • Community discussions

Join: t.me/chainsentinel_net

Response Time: Usually within 1 hour during business hours

GitHub Discussions

For technical discussions and feature requests:

Visit: github.com/tanosxx/chain-sentinel/discussions

📧 Email Support

For account-specific issues or private inquiries:

Email: support@chainsentinel.net

Response Time: - Free tier: Within 48 hours - Pro tier: Within 24 hours - Enterprise tier: Within 4 hours

What to include: - Your account email - Detailed description of the issue - Steps to reproduce (if applicable) - Screenshots (if relevant) - Error messages (if any)

🐛 Bug Reports

Found a bug? Help us improve Chain Sentinel!

Reporting a Bug

  1. Check if the bug is already reported: GitHub Issues
  2. If not, create a new issue with:
  3. Clear title describing the bug
  4. Steps to reproduce
  5. Expected behavior
  6. Actual behavior
  7. Screenshots (if applicable)
  8. Browser/OS information
  9. API endpoint (if API-related)

Report: github.com/tanosxx/chain-sentinel/issues/new

Response Time: Within 48 hours

Bug Bounty Program

We reward security researchers who responsibly disclose vulnerabilities:

  • Critical: $500 - $2,000
  • High: $200 - $500
  • Medium: $50 - $200
  • Low: $10 - $50

Report security issues: security@chainsentinel.net

💡 Feature Requests

Have an idea for a new feature?

  1. Check existing requests: GitHub Discussions
  2. If not exists, create a new discussion with:
  3. Clear description of the feature
  4. Use case (why it's needed)
  5. Expected behavior
  6. Mockups (if applicable)

Popular requests get prioritized!

🎓 Training & Onboarding

For Teams

We offer personalized onboarding for teams:

  • 1-hour training session - Learn all features
  • API integration workshop - Build your first integration
  • Best practices guide - Optimize your usage
  • Q&A session - Ask anything

Available for: Pro and Enterprise tiers

Schedule: Email support@chainsentinel.net

Video Tutorials

Coming soon! Subscribe to our YouTube channel for:

  • Getting started tutorials
  • Feature deep-dives
  • API integration guides
  • Tips and tricks

🔧 Technical Support

API Issues

For API-related issues:

  1. Check API Documentation
  2. Verify your API key is valid
  3. Check rate limits
  4. Review error messages
  5. Contact support with:
  6. API endpoint
  7. Request headers
  8. Response status code
  9. Error message

Dashboard Issues

For dashboard issues:

  1. Try refreshing the page (Ctrl+R)
  2. Clear browser cache
  3. Try a different browser
  4. Check System Status
  5. Contact support with:
  6. Browser and version
  7. Operating system
  8. Screenshot of the issue
  9. Console errors (F12 → Console)

Authentication Issues

For login/authentication issues:

  1. Check Authentication Guide
  2. Try password reset
  3. Clear cookies and cache
  4. Try incognito mode
  5. Contact support with:
  6. Account email
  7. Authentication method (Google/Email)
  8. Error message

📊 System Status

Check the current status of Chain Sentinel services:

Status Page: status.chainsentinel.net

What's monitored: - API availability - Dashboard uptime - Database performance - Alert system status

Subscribe to updates: - Email notifications - SMS alerts (Enterprise) - Slack integration (Enterprise)

🚨 Emergency Support

For critical issues affecting production systems:

Enterprise customers only:

  • Phone: +1 (XXX) XXX-XXXX
  • Emergency Email: emergency@chainsentinel.net
  • Response Time: Within 1 hour, 24/7

What qualifies as emergency: - Complete service outage - Data loss or corruption - Security breach - Critical API failures

📝 Feedback

We value your feedback! Help us improve:

Product Feedback

What we want to know: - What features do you love? - What features need improvement? - What's missing? - What's confusing?

Submit feedback: feedback@chainsentinel.net

Documentation Feedback

Found an error in the docs? Something unclear?

Report: Click "Edit this page" at the top of any documentation page

🤝 Partnership Inquiries

Interested in partnering with Chain Sentinel?

Contact: partnerships@chainsentinel.net

Partnership opportunities: - Integration partnerships - Reseller programs - White-label solutions - Co-marketing initiatives

💼 Enterprise Sales

Need a custom solution for your organization?

Contact: sales@chainsentinel.net

What we offer: - Custom pricing - Dedicated infrastructure - SLA guarantees - Priority support - Custom features - On-premise deployment

📱 Social Media

Stay updated with the latest news:

🌍 Office Hours

Support Hours: - Monday - Friday: 9:00 AM - 6:00 PM UTC - Saturday - Sunday: Limited support

Emergency Support (Enterprise): - 24/7 availability

📋 Support Tiers

Feature Free Pro Enterprise
Email Support ✅ 48h ✅ 24h ✅ 4h
Community Support ✅ ✅ ✅
Priority Support ❌ ✅ ✅
Phone Support ❌ ❌ ✅
Emergency Support ❌ ❌ ✅ 24/7
Dedicated Manager ❌ ❌ ✅
Custom Training ❌ ❌ ✅
SLA Guarantee ❌ ❌ ✅ 99.9%

🎯 Support Best Practices

To get the fastest help:

✅ Do:

  • Search documentation first
  • Provide detailed information
  • Include error messages
  • Attach screenshots
  • Be specific about the issue
  • Follow up if needed

❌ Don't:

  • Send multiple emails for the same issue
  • Use urgent/emergency for non-critical issues
  • Share API keys or passwords
  • Expect instant responses (unless Enterprise)

📖 Additional Resources

Still need help? Email us at support@chainsentinel.net